Politique de remboursement

 

RETURNS - REFUNDS

Return of goods :

Any return must be reported in advance via the contact form on the site www.thirdstoneelectronics.com in order to obtain an RMA.

Any complaint must be made within 48 hours of receipt of the goods. The products must be returned in their original condition and packaging, which implies the total absence of traces of use. Any modification on the device (addition of scratch, sticker ...) will cancel any possible recovery by the workshop. No return will be accepted without our prior agreement and obtaining an RMA number which will be provided to you as soon as possible after contacting our customer service. If you do not have an RMA, your return will be refused. The return shipping costs are the responsibility of the customer, unless specifically agreed with our customer service. 

Refund :

We guarantee a refund within 30 days or less of the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.